TEl: 07460996973
Complaints procedure
At Naturally Shaped Aesthetics, we value our clients' satisfaction. If you have any concerns or complaints about our services, we encourage you to follow our complaints procedure outlined below:
1. Contact Us:
- In the event of a complaint, please reach out to us as soon as possible.
- You can contact us via [email/phone] during our business hours.
- Laura: 07451207361
2. Provide Details:
- Clearly outline the nature of your complaint, providing as much detail as possible.
- Include your name, contact information and relevant dates or details related to the complaint.
3. Investigation:
- Our team will thoroughly investigate your complaint to understand the issues raised.
- We may request additional information or documentation to assist in the investigation.
4. Resolution:
- We aim to resolve complaints promptly and fairly.
- You will be informed of the outcome of the investigation and any actions taken to address the issues raised.
5. Escalation:
- If you are not satisfied with the initial resolution, you may request an escalation.
- This request should be submitted in writing, and we will review the complaint again using an independent HR team.
6. Final Response:
- A final response outlining the outcome of the escalated review will be provided.
- We strive to address all complaints thoroughly and reach a resolution that meets both parties' satisfaction.
Contact Information:
Laura Watts
Naturally Shaped Aesthetics
Unit 1P West park 26
Wellington
Somerset
TA21 9AD
07468536990
We appreciate your feedback and are dedicated to continuously improving our services.